Maintenance

overview

The Maintenance Department is responsible for the ongoing and scheduled maintenance of all district facilities.

 A leader in sustainability, the District has an Energy Management System that provides electronic monitoring of the Heating Ventilation Air-Conditioning systems on both campuses.  Each campus also has a central plant that provides heating and cooling to all buildings, providing a comfortable environment to support student success. 

Maintenance crews are assigned by trade to include all services required for Electrical, Heating Ventilation Air-Conditioning, Painting, Carpentry, Locksmith, Vehicle Mechanic and Maintenance​. 

The Maintenance Department provides all facility related repairs and ongoing service related work required to keep the existing facilities functioning properly.  On some occasions the Maintenance Department is assigned small renovation projects.

AnnouncementOn October 14, 2019, District Maintenance will launch our new Work Order Self Service System Portal https://services.sjeccd.edu/TDClient/Requests/ServiceDet?ID=35440, powered by TeamDynamix.

TeamDynamix is an Enterprise Service Management (ESM) tool that provides a consistent interface for students, faculty, and staff to explore and request District Maintenance services.

It will allow users to track their maintenance requests, whether submitted by email, phone, online or in-person.  The portal is fully searchable, and will include all support service requests entered into the new ticketing system.

All work orders submitted on the system are categorized and prioritized when assigned to the respective trade/crew member. The system allows the Maintenance Office to track and follow up on all work orders submitted to ensure an appropriate response to the end-user. The end-user also has the ability to track the status of the work order that was submitted and request information on any delays.  When the work order is completed the end-user is notified by email and the work order is closed out in the system.

The District Maintenance TeamDynamix ESM tool provides the following features for Work Requests:

  • A portal to request District Maintenance Services
  • Work is prioritized and assigned to the proper crew member/trade
  • Provides Contact Information for District Maintenance
  • Ability to submit, view, and revise active tickets
  • View history of past tickets

To access the District Maintenance Work Request Portal, go to, https://services.sjeccd.edu/TDClient/Requests/ServiceDet?ID=35440

And login with your District Email Address and Password, and then choose submit a Maintenance Request.

If you have any questions or concerns regarding this service, please contact District Maintenance at 408-288-3706 or email maintenance@sjeccd.edu

Office Phone 408-288-3706

Office Hours 8:00 a.m.– 5:00 p.m.

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Announcement

On October 14, 2019, District Maintenance will launch our new Work Order Self Service System Portal https://services.sjeccd.edu/TDClient/Requests/ServiceDet?ID=35440, powered by TeamDynamix.

TeamDynamix is an Enterprise Service Management (ESM) tool that provides a consistent interface for students, faculty, and staff to explore and request District Maintenance services.

It will allow users to track their maintenance requests, whether submitted by email, phone, online or in-person.  The portal is fully searchable, and will include all support service requests entered into the new ticketing system.

All work orders submitted on the system are categorized and prioritized when assigned to the respective trade/crew member. The system allows the Maintenance Office to track and follow up on all work orders submitted to ensure an appropriate response to the end-user. The end-user also has the ability to track the status of the work order that was submitted and request information on any delays.  When the work order is completed the end-user is notified by email and the work order is closed out in the system.

The District Maintenance TeamDynamix ESM tool provides the following features for Work Requests:

  • A portal to request District Maintenance Services
  • Work is prioritized and assigned to the proper crew member/trade
  • Provides Contact Information for District Maintenance
  • Ability to submit, view, and revise active tickets
  • View history of past tickets

To access the District Maintenance Work Request Portal, go to, https://services.sjeccd.edu/TDClient/Requests/ServiceDet?ID=35440

And login with your District Email Address and Password, and then choose submit a Maintenance Request.

If you have any questions or concerns regarding this service, please contact District Maintenance at 408-288-3706 or email maintenance@sjeccd.edu

Office Phone 408-288-3706

Office Hours 8:00 a.m.– 5:00 p.m.

Work Order System

Facilities Maintenance works with an on-line system that allows end-users to place work orders that are tracked and managed by the Maintenance Department.  All work orders submitted on the system are categorized and prioritized when assigned to the respective crew member. The system allows the Maintenance Office to track and follow up on all work orders submitted to ensure an appropriate response to the end-user. The end-user also has the ability to track the status of the work order that was submitted and request information on any delays.  When the work order is completed the end-user is notified by email and the work order is closed out in the system. 

 Office Phone 408-288-3706

Office Hours 8:00 a.m. – 5:00 p.m.

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