Information Technology Services & Support

​​​​​​​​​​​​​​​Contact Information​

ITSS
Phone:  (408) 270-6410
Fax:        (408) 239-8800
ITSS Help Desk
Phone:  (408) 270-6411
Email:  helpdesk@sjeccd.edu 
Ben Seaberry
Vice Chancellor,
Information Technology and
Institutional Effectiveness
Vacant
Senior Director Information
Technology Infrastructure and
Security
​Sergio Oklander
Director, Enterprise Application
Services
Adriana Lopez
Executive Administrative Assistant

Irene Gutierrez
Supervisor, Help Desk and
Reprographics

Alice van Ommeren
Executive Director, Institutional
Effectiveness, Research and
Planning

For information about ITSS news, events, updates and outages, please go to http://twitter.com/sjeccdit

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About Us

To advance student success, Information Technology Services and Support (ITSS) provides reliable, relevant and secure IT services, support and resources for academic, administrative and student support services throughout San Jose-Evergreen Community College District.

ITSS is responsible for the maintenance and support of the following district-​wide resources and services:

  • ​​ITSS Help Desk
  • Enterprise Resource Planning ​​System - Colleague, MyWeb, WebUI, CROA Reports
  • Network LAN, WAN, Wireless
  • Office 365
  • Distance Education Platform (Canvas)
  • Library System
  • Telephone System
  • Third-party applications support: Asset Management, Parking Permits, etc.
  • MS-SQL service and support
  • Custom Programming for ERP and related applications
  • Web site hosting for both Internet and intranet
  • Emergency Notification System
  • Computer server systems maintenance and upgrades
  • PC configuration and deployment
  • IT Security: Firewalls, Scanning, Change Management, VPN Access, CENIC data gateways
  • District-wide general technical consulting

ITSS provides IT services and support for academic, administrative and student support services throughout the district. ITSS encourages as much user independence as is practical, providing support through one-on-one trainings, workshops and internal web resources.

The ITSS Help Desk is located at the District Office and operates Monday through Thursday from 7:00 a.m. to 7:00 p.m. and Friday until 5:30 p.m. 

 

 

Computer and Network Policyhttp://www.sjeccd.edu/ITSS/Documents/2009_ComputerAndNetworkUsePolicy_6-6-2009.pdfComputer and Network PolicyITSS Documents
Strategic Communications Planhttp://www.sjeccd.edu/ITSS/Documents/2011_StrategicCommunicationsPlan_4-2011.pdfStrategic Communications PlanITSS Documents
SJECCD Technology Master Plan 2017-2024http://www.sjeccd.edu/ITSS/Documents/SJECCD Technology Master Plan 2017-2024 9-1-17.pdfSJECCD Technology Master Plan 2017-2024Technology Plan

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