Information Technology Services & Support

​​​​​​​​​​​​​​Contact Information​


Phone: (408) 270-6410  
Fax: (408) 239-8800 

Help Desk Support
Phone:  (408) 270-6411

Ben Seaberry
Vice Chancellor,​ Information Technology and Institutional Effectiveness 

Heather Lancaster
Senior Director Information Technology Infrastructure and Security

Sergio Oklander
Director, Enterprise Application Services

Cathy Beyer
Senior Administrative Assistant


Irene Gutierrez
Supervisor, Help Desk and Reprographics

Alice van Ommeren
Executive Director, Institutional Effectiveness, Research and Planning​

For information about ITSS news, events, updates and outages, please go to


About Us

To advance student success, Information Technology Services and Support (ITSS) provides reliable, relevant and secure IT services, support and resources for academic, administrative and student support services throughout San Jose-Evergreen Community College District.

ITSS is responsible for the maintenance and support of the following district-​wide resources and services:

  • ​​ITSS Help Desk
  • Enterprise Resource Planning ​​System - Colleague, MyWeb, WebUI, CROA Reports
  • Network LAN, WAN, Wireless
  • Office 365
  • Distance Education Platform (Canvas)
  • Library System
  • Telephone System
  • Third-party applications support: Asset Management, Parking Permits, etc.
  • MS-SQL service and support
  • Custom Programming for ERP and related applications
  • Web site hosting for both Internet and intranet
  • Emergency Notification System
  • Computer server systems maintenance and upgrades
  • PC configuration and deployment
  • IT Security: Firewalls, Scanning, Change Management, VPN Access, CENIC data gateways
  • District-wide general technical consulting

ITSS provides IT services and support for academic, administrative and student support services throughout the district. ITSS encourages as much user independence as is practical, providing support through one-on-one trainings, workshops and internal web resources.

The ITSS Help Desk is located at the District Office and operates Monday through Thursday from 7:00 a.m. to 7:00 p.m. and Friday until 5:30 p.m. 



Computer and Network Policy and Network PolicyITSS Documents
Strategic Communications Plan Communications PlanITSS Documents
2014 - SJECCD Strategic Information Technology Plan Strategic Information Technology Plan - FY 2014 Update.pdf2014 - SJECCD Strategic Information Technology PlanTechnology Plan

SJECCD Supporting Page