Information Technology Services & Support

​​​​​​​​​​​​​​​Contact Information​

ITSS
Phone:  (408) 270-6410
Fax:       (408) 239-8800
ITSS Help Desk
Phone:  (408) 270-6411
Email: ITSS.helpdesk@sjeccd.edu
Jorge Escobar
Vice Chancellor,
Information Technology 
Adriana Lopez
Executive Administrative Assistant


​Sergio Oklander
Director, Enterprise Application
Services


Vacant
Senior Director, Information
Technology Infrastructure and
Security


Irene Gutierrez
Supervisor, Help Desk and
Reprographics

For information about ITSS news, events, updates and outages, please go to http://twitter.com/sjeccdit

​​

About Us

To advance student success, Information Technology Services and Support (ITSS) provides reliable, relevant and secure IT services, support and resources for academic, administrative and student support services throughout San Jose-Evergreen Community College District.

ITSS is responsible for the maintenance and support of the following district-​wide resources and services:

  • ​​ITSS Help Desk
  • Enterprise Resource Planning ​​System - Colleague, MyWeb, Mobile, WebUI, CROA Reports, PowerBI
  • Network LAN, WAN, Wireless
  • Office 365
  • Learning Management System (Canvas)
  • Library System
  • Telephone System
  • Third-party applications support: Asset Management, Parking Permits, etc.
  • MS-SQL service and support
  • Custom Programming for ERP and related applications
  • Website hosting
  • Emergency Notification System
  • Computer server systems maintenance and upgrades
  • PC configuration and deployment
  • IT Security: Firewalls, Scanning, Change Management, VPN Access, CENIC data gateways
  • District-wide technical consulting and project management

ITSS provides IT services and support for academic, administrative and student support services throughout the district. ITSS encourages as much user independence as is practical, providing support through one-on-one trainings, workshops and internal web resources.

The ITSS Help Desk is located at the District Office and operates Monday through Thursday from 7:00 a.m. to 7:00 p.m. and Friday until 5:30 p.m. 

 

 

SJECCD Supporting Page
District
Show