Information Technology Services & Support

​​​​​​​​​​​​​​​Contact Information​

Phone:  (408) 270-6410
Fax:       (408) 239-8800

​ITSS Help Desk
Phone:  (408) 270-6411
Submit IT Request

Scott Conrad, Ed.D. 
Interim Associate Vice Chancellor,
Information Technology Services & Support 
Executive Administrative Assistant

​Sergio Oklander
Director, Enterprise Application

Rupinder Bhatia
Executive Director of Information Technology Services & Support 

Irene Gutierrez
Supervisor, Help Desk and


About Us

To advance student success, Information Technology Services and Support (ITSS) provides reliable, relevant and secure IT services, support and resources for academic, administrative and student support services throughout San Jose-Evergreen Community College District.

ITSS is responsible for the maintenance and support of the following district-​wide resources and services:

  • ​​ITSS Help Desk
  • Enterprise Resource Planning ​​System - Colleague, MyWeb, Mobile, WebUI, CROA Reports, PowerBI
  • Network LAN, WAN, Wireless
  • Office 365
  • Learning Management System (Canvas)
  • Library System
  • Telephone System
  • Third-party applications support: Asset Management, Parking Permits, etc.
  • MS-SQL service and support
  • Custom Programming for ERP and related applications
  • Website hosting
  • Emergency Notification System
  • Computer server systems maintenance and upgrades
  • PC configuration and deployment
  • IT Security: Firewalls, Scanning, Change Management, VPN Access, CENIC data gateways
  • District-wide technical consulting and project management

ITSS provides IT services and support for academic, administrative and student support services throughout the district. ITSS encourages as much user independence as is practical, providing support through one-on-one trainings, workshops and internal web resources.

The ITSS Help Desk is located at the District Office and operates Monday through Thursday from 8:00 a.m. to 6:00 p.m. and Friday until 5:30 p.m. 



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