Announcement
On October 14, 2019,
District Maintenance will launch our new Work Order Self Service System
Portal https://services.sjeccd.edu/TDClient/Requests/ServiceDet?ID=35440,
powered by TeamDynamix.
TeamDynamix is an Enterprise Service
Management (ESM) tool that provides a consistent interface for students,
faculty, and staff to explore and request District Maintenance
services.
It will allow users to track their maintenance requests,
whether submitted by email, phone, online or in-person. The portal is
fully searchable, and will include all support service requests entered
into the new ticketing system.
All work orders submitted on the
system are categorized and prioritized when assigned to the respective
trade/crew member. The system allows the Maintenance Office to track and
follow up on all work orders submitted to ensure an appropriate
response to the end-user. The end-user also has the ability to track the
status of the work order that was submitted and request information on
any delays. When the work order is completed the end-user is notified
by email and the work order is closed out in the system.
The District Maintenance TeamDynamix ESM tool provides the following features for Work Requests:
- A portal to request District Maintenance Services
- Work is prioritized and assigned to the proper crew member/trade
- Provides Contact Information for District Maintenance
- Ability to submit, view, and revise active tickets
- View history of past tickets
To access the District Maintenance Work Request Portal, go to, https://services.sjeccd.edu/TDClient/Requests/ServiceDet?ID=35440
And login with your District Email Address and Password, and then choose submit a Maintenance Request.
If
you have any questions or concerns regarding this service, please
contact District Maintenance at 408-288-3706 or email maintenance@sjeccd.edu
Office Phone 408-288-3706
Office Hours 8:00 a.m.– 5:00 p.m.
