Voice Mail Quick Reference Guide
HOW TO ACCESS VOICE MAIL FROM HOMEDial 408-270-8545Follow the voice prompts and enter your 4-digit extension (Do not press # after entering extension)You will hear a message "please hold while I route you to the correct system". The system is routing you to your site voicemail system.When prompted enter your password and #
Classroom & Staff Phones
IP 480/480G Quick Reference Card
IP 480/480G User Guide
HOW TO FORWARD CALLS FROM AN IP480G TO A CELL PHONE
Conference Rooms, Chancellor, President's & VP's
IP 655 Quick Reference Card
IP 655 User Guide
HOW TO FORWARD CALLS FROM AN IP655 TO A CELL PHONE
Need Help with your phone?
You can also send an email to ITSS.Helpdesk@sjeccd.edu
Voice Mail FAQ'sHow can I access my voice mail from home? 1. Dial 408-270-8545 2. Follow the voice prompts and enter your 4-digit extension (Do not press # after entering extension)3. You will hear a message "please hold while I route you to the correct system". The system is routing you to your site voicemail system.4. When prompted enter your password and #
What is the default password to set up voice mail? The default password is 1234. If you enter the password and it does not work call extension 6411 or 408-270-6411.
When I call the campus number and press the option to dial by name, I hear extension numbers and options instead of hearing the name of the person and pressing the option, why?
This happens when you don’t have a recorded name on the voicemail system. If you would like to change the recorded name follow these step:
· Press voicemail button· Press Call VM softkey (First button below display – DO NOT enter a password at the display prompt)· Enter your password and #· Press 7 – Change Mailbox Options· Press 6 – Record name
The system will play what is active for your recorded name, listen to the options available and press # to accept the current recording, press 1 to review, press 2 to re-record, press 3 to delete or press * to cancel
Phone FAQ'sMy phone display name and extension are incorrect, what do I do? Send an email to
ITSS.Helpdesk@sjeccd.edu, please provide your extension number, spelling of your name and your room number.
How can I assign my extension to another phone in a different office? 1. Press Voicemail button2. Press Call VM softkey (Do not enter password at the when prompted on the screen)3. Press 74. Press 35. Press 1 to assign or 2 to un-assign your extension from the phone. (Note: If you forget to un-assign your phone and return to your office, the display on your phone will show "Available". There should be a softkey labeled "Assign" and you can enter your extension & password. If there is no softkey, follow steps 1 - 5 above.How can I add speed-dials to my phone?
If your phone is displaying No Service, do the following:
If it does not clear the problem, please contact helpdesk.