Work at Home - IT Toolbox
district software
  • ITSS Help Desk Portal - IT service requests and knowledge base. Go to the ITSS Help Desk Portal to request VPN access or assistance with any of the software or resources listed on this page.
  • Microsoft Office 365 - For email and sharing documents (OneDrive), collaborating (SharePoint, Teams, OneNote), and more. You may install Office on up to 5 PCs or Macs, 5 tablets, and 5 smartphones. 
  • MyWeb - Access student and employee resources for class registration and business functions.
  • Canvas - Online learning management system for students and faculty to access online courses.
  • ConferZoom - Free Zoom Pro account from CCC Confer for conferencing, messaging, and content sharing with colleagues and students. Check out these zoom tutorials and tips for home video calls
  • Adobe Creative Cloud - Includes Acrobat Pro, Adobe Sign, Photoshop, Premiere Pro, and much more.
  • Sophos Antivirus - Sophos home version available at no cost from Sophos website.
  • CROA - Data Warehouse Business Intelligence (requires district/college computer and VPN).
  • Colleague WebUI - Organizational functions (requires district/college computer and VPN).
  • Mitel Connect - Soft phone on a computer (requires district/college computer and VPN).
  • Remote Desktop - Access office computer (requires district/college computer and VPN).
  • Square 9 - Document imaging (requires district/college computer and VPN).
  • SJECCD Secure Login - Single sign-on page for authenticated applications and password reset.

District PHones

District Phone System Guides and Tutorials

VPN ACCESS

Virtual Private Network connection for offsite district/college owned computer by manager request through the ITSS Help Desk

  • Send VPN account request to the ITSS Help Desk. Directions for VPN login
  • Requires district/college owned computer with encrypted hard drive and compliance with information security and data privacy.
  • VPN access is required for accessing Colleague WebUI, Mitel Connect, Network Shared Drives, CROA, or Printing from offsite.

REPROGRAPHICS

Reprographics Print and Copy Services

Online Print Requests

ITSS HELP DESK

ITSS Help Desk - IT support for employees and students at EVC, SJCC, Milpitas Extension, and the DO

Hours: Mon-Thu, 7:00 a.m. to 7:00 p.m., Friday 7:00 a.m. to 5:30 p.m.

Contact: ITSS Help Desk PortalITSS.Helpdesk@sjeccd.edu, or (408) 270-6411

External Resources

  • Free Xfinity WiFi - All Xfinity WiFi Public Hotspots are open to everyone for free wireless access to the Internet until further notice.
  • StaySafeOnline - Reminders and resources for defending against online scams related to COVID-19.
  • CCC COVID-19 Resources - CCC System resources and contracts for online and network services. 
  • California Connects offers an exclusive offer for California Community Colleges mobile Internet.
  • Charter Communications offers Spectrum Internet Assist to qualified households.
  • Comcast increases access to and speeds of Internet Essentials to support Americans through the coronavirus pandemic.
  • Use search engine to find "Internet Service Providers" for your location.
  • CCC Vision Resource Center - All California Community College faculty, staff, administrators, and trustees can sign up for an account today to access the learning content and systemwide communities.
SJECCD Supporting Page
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