The following systems will not be impacted by this scheduled maintenance: Office 365, Canvas, College/District websites, Library Catalog, File/Print Services.
If you have any questions or concerns, please contact the ITSS Help Desk at 408-270-6411 or email email@example.com.
COMPLETED SERVICE SUMMARIES
2019Event: Websites and SharePointDate: June 29, 2019 at 7:00 am - June 29, 2019 at 11:00 amImpact: All district and campus websites and SharePoint unavailable.Event: CROA and Print Shop Pro MaintenanceDate: February 22, 2019 at 4:00 pm - February 22, 2019 at 7:00 pmImpact: CROA and Print Shop Pro unavailable.Event: MyWeb and Colleage MaintenanceDate: February 24, 2019 at 12:00 am - February 24, 2019 at 12:00 pmImpact: WebUI, MyWeb and Self-Service unavailable.
2018Event: My Web and Colleague MaintenanceStart Date: October 13, 2018 at 12:00 pm - October 14, at 12:00 pmDescription: Infrastructure UpgradeImpact: The Colleague and MyWeb.sjeccd.edu environments will be affected and will be unavailable. The following will not be impacted: Office 365, Canvas, College/District websites, Library Catalog, File/Print Services
Event: MyWeb/Colleague MaintenanceStart Date: July 20, 2018 at 10:00 p.m - July 23, at 7:00 a.m.Description: Infrastructure UpgradeImpact: During this time, Colleague, WebUI, MyWeb and Student Self-Service will be unavailable. Access will be available on Monday, July 23 at 7:00 a.m.. This project will NOT impact Office 365, Canvas, CCCApply, FAFSA or other district/college websites. Information about the scheduled maintenance outage will be posted on the District's website, MyWeb and Twitter.
Event: Public Website MaintenanceStart Date: June 15, 2018 at 6:00 p.m. - End Date: June 16, 2018 at 12:30 a.m.Description: Security updates being applied to website serversImpact: The following websites will be unavailable during the maintenance period: www.sjeccd.edu, www.sjcc.edu and www.evc.edu. If visiting our site you will be redirected to a maintenance page and links to other services will be available. Maintenance will NOT impact MyWeb, Office 365, CCCApply or Canvas.
Event: WebUI UpgradeStart Date: May 13, 2018 at 7:00 a.m. - End Date: May 13, 2018 at 5:00 p.m.Description: WebUI 5.5 Version UpgradeImpact: Colleague WebUI will not be accessible during the upgrade to 5.5. This maintenance will NOT impact Office 365, Canvas, MyWeb. Follow us on Twitter at https://twitter.com/sjeccdit
Event: Colleague System MaintenanceStart Date: February 19, 2018 at 7:00 a.m. - End Date: February 19, 2018 at 12:00 p.m.Description: System MaintenanceImpact: Colleague & MyWeb unavailable
Event: Colleague System MaintenanceStart Date: December 8, 2017 at 6:00 a.m. - End Date: December 8, 2017 at 8:00 a.m.Description: Annual ProcessImpact: During this time, Colleague, WebUI, MyWeb and Student Self-Service will be unavailable. This outage will NOT impact Office 365, Moodle/Canvas, CCCApply, FAFSA or other district/college websites or resources. Information about the scheduled maintenance outage will be posted on the District's website, MyWeb and Twitter.
Event: Security CertificatesDate: September 18, 2017Description: Email security certificate expiredImpact: At approximately 7:00 a.m. on 9-18-17 Email security certificate expired and prevented access through Outlook. Working on updating the certificate. As of 9-18-17 8:00 pm: The problem with email today has been resolved. We appreciate your patience. As of 9-18-17 5:30 pm: We are still working with the vendor to resolve issues with email. For updates please visit our twitter page https://twitter.com/sjeccdit .As of 9-18-17 11:30 am: We are working with Microsoft to resolve the issue with email. We don't have an estimated time of repair at this time. We will continue to update the help desk message at 408-270-6411 and update this page. Thank you in advance for your patience.
Event: Colleague System MaintenanceStart Date: September 5, 2017 at 5:30 p.m. - End Date: September 6, 2017 at 12:15 p.m.Description: System MaintenanceImpact:
Update as of 9-6-17 12:15 p.m. The issues with the MyWeb website has been resolved. Thank you for your patience. If you have any lingering issues please contact the helpdesk firstname.lastname@example.org or call 408-270-6411. Update as of 9-6-17 8:30 a.m. Unfortunately, the maintenance activity and follow up activities did not resolve the slowness issue with logging into MyWeb. ITSS is continuing to work with Ellucian to resolve this issue. Meanwhile, students/faculty can log into MyWeb, it just takes a long time to obtain access. 9-5-17 @ 4:00 p.m. Although MyWeb has been accessible this afternoon, it takes much longer than normal to log in. Per Ellucian’s recommendation, ITSS will take MyWeb offline to run a utility to hopefully resolve this issue. MyWeb (Students/Faculty/Staff): MyWeb will be inaccessible during the maintenance period. Try to log in after 6:00 pm this evening. WebUI (Employee Colleague Users): If you already have a WebUI session open at 5:30 p.m., it should not be interrupted during the MyWeb maintenance, you can continue to use WebUI. However, during that time, you will not be able to start a new WebUI session.
Event: Colleague System MaintenanceStart Date: August 19, 2017 at 8:00 a.m. - End Date: August 19, 2017 at 12:00 p.m.Description: System MaintenanceImpact: No access to MyWeb and Colleague UI
Event: Public Facing WebsitesStart Date: May 28, 2017 at 8:00 p.m. - End Date: May 29, 2017 at 12:00 a.m.Description: System MaintenanceImpact: Students and Instructors and the public will not have access to the public facing websites, www.evc.edu, www.sjcc.edu, www.sjeccd.edu and www.wi-sjeccd.org
Event: Moodle MigrationStart Date: April 24, 2017 at 9:00 p.m. - End Date: April 25, 2017 at 2:00 a.m.Description: Moodle MigrationImpact: No access to online courses in Moodle
Event: Colleague System MaintenanceStart Date: March 11, 2017 at 10:00 p.m. - End Date: March 12, 2017 at 12:00 p.m.Description: System MaintenanceImpact: No access to MyWeb and Colleague UI
Event: Colleague System MaintenanceStart Date: January 29, 2017 at 5:30 a.m. - End Date: January 29, 2017 at 6:30 a.m.Description: System MaintenanceImpact: No access to MyWeb and Colleague UI