The ITSS Help Desk supports SJECCD students and employees and is a quick way to obtain help from technical support staff for all computer related problems. For students and employees, we provide first level support for MyWeb and Canvas. For employees, we provide first level support for computers, software, printers, phones, wireless, Audio-Visual, WebUI, MyWeb, Office 365 and we route higher level and non-routine requests to the appropriate technical staff at the college, Community College Center for Economic Mobility (CCCEM) or District Office.
We support student success through supporting the District Office, Evergreen Valley College, San Jose City College and CCCEM.
The ITSS Help Desk is open Monday through Thursday from 8:00 a.m. to 6:00 p.m. and Friday until 5:30 p.m.
Beginning July 7, 2021, Summer and Fall hours: Monday through Thursday from 8:00 a.m. to 6:00 p.m. and Friday until 5:30 p.m.
For assistance, visit the ITSS Help Desk portal,
https://services.sjeccd.edu/tdclient/home, and sign-in with your District email address and password, and then choose Submit an IT Request. To view the tutorial, click here: ITSS Ticket System.
You may also use Athena, ITSS Help Desk Chatbot, or call us at (408) 270-6411.
Canvas is used for online courses at Evergreen Valley College and San Jose City College.
Canvas Help is available for all students and faculty after Help Desk business hours:
Mon-Fri, 5:00 p.m. to 8:00 a.m. and weekends (24x7). Canvas Help is provided through resources like
Canvas Guides and the Canvas Support Hotline: EVC call 844-303-5596 and SJCC call 844-303-0353. To access Canvas Help online, see Getting Help with Canvas. For more information click Canvas.
When you first open Outlook after migration you will be prompted to put in your credentials. First leave it set (If it is already) or set the username to your Primary Email Address. Example: FirstName.LastName@sjeccd.edu
FirstName.LastName@evc.edu or
FirstName.LastName@sjcc.edu
Put in your network password which is the password used to login it to your computer
Check the box next to
Remember my Credentials and click
OK
You will be asked to quit and restart Outlook. Click
OK, then exit Outlook and restart it.
You should now be accessing your mailbox from Office 365 and should see a message on the bottom bar in Outlook stating Connected to Microsoft Exchange or Online with Microsoft Exchange.
Click here for PDF instructions on How to Access Outlook Email from Your Campus Computer.
If it is your first time logging into Office 365 Outlook, you
will be asked to put in your language and Time Zone preferences. Enter Pacific Time and hit Save.
Click here for PDF instructions of How to Access Office 365 Outlook at Home
Android Device Instructions
IPad/Iphone Device Instructions
Managing Junk Email in Office 365
Managing Junk Email in Outlook
Office 365 Presentation from PDD 8-27-15
Video: Getting Started with Office 365
Setting Up the Outlook Desktop App
Before attempting to order your permit(s), please make sure you have the following information on your vehicle (s) available to you: Make, Model, Year, Color, License Plate #, State of Issue and Registered Owner’s name. You will be able to order no more than two permits. Once you have this information available, follow the steps below:
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Log into your MyWeb account. (https://myweb.sjeccd.edu/)
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Click on the Employee
or Faculty Tab
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Click on the Staff/Faculty Parking Permit Link under the Employee Profile section
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Select the current year from drop down list and click
submit
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Verify your information (address, phone # & email address). If the information is not current, go back to MyWeb and update in the Change of Address Tab then return to purchase parking permit link.
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If your information is correct: Click on
Purchase Staff/Faculty permit (a new window will open)
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Choose the type of permit you want to order vehicle
or motorcycle then click
next
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Verify all your information again and click
next
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Enter all of your vehicle information (boxes with * are required) then click
next
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Choose either the existing address or enter a different Shipping Address and click
next
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Verify ALL information again and edit if necessary
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Click
Submit My Order
A ‘Permit Receipt’ will open. From the button choices at the top of this page you can:
a. Print the Permit Receipt if desired
b. Print a Temporary Parking Permit (valid for 14 days)/Place this temporary on your dash until the permanent window permit arrives in the mail
c. Place an Additional Order for a second permit
You will receive an email and possibly a text message (if cell phone was provided) confirming your parking permit order. In the email will be a PDF file of your temporary permit and a link to ‘check my status’ of the parking permit order. Clicking the ‘check my status’ link will allow you to see when the permit is actually mailed and/or delivered. Please allow ten (10) business days to receive your permit in the mail.
Click here for PDF instructions on How to Order a Staff Parking Permit
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Navigate to
http://outlook.com/stu.evc.edu
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Enter your user name (your MyWeb login) in the following format:
username@stu.evc.edu Example: If your MyWeb ID is jaad9999 then your username will be
jaad9999@stu.evc.edu
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Enter your password.
The new authentication system include a password registration and reset site to enable you to change your password online. Instructions for registration and changing your Office 365 password are online at http://www.sjeccd.edu/district-services/ITSS/help-desk/password-reset/login-instructions
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Navigate to
http://outlook.com/stu.sjcc.edu
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Enter your user name (your MyWeb login) in the following format:
username@stu.sjcc.edu Example: If your MyWeb ID is caha7654 then your username will be
caha7654@stu.sjcc.edu
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Enter your password. The new authentication system include a password registration and reset site to enable you to change your password online. Instructions for registration and changing your Office 365 password are online at http://www.sjeccd.edu/district-services/ITSS/help-desk/password-reset/login-instructions
How to Access MyWeb - English
How to Access MyWeb - Espanol
How to Access MyWeb - Vietnamese
MyWeb Faculty Instructions
