Information Technology Services & Support

​Contact Information:

Phone: (408) 270-6410  
Fax: (408) 239-8800 

Help Desk Support
Phone: (408) 270-6411
Email: ​helpdesk 

Ben Seaberry
Vice Chancellor,​ Information Technology  

Heather Lancaster
Network Technology Manager 

Applications Manager​
Cathy Beyer
Senior Administrative Assistant


For information about ITSS news, events, updates and outages, please go to


About Us

Information Technology Services & Support (ITSS) provides centralized services to the San Jose- Evergreen Community College District. ITSS provides Help Desk support for the colleges and District Office and is responsible for the following district-​wide resources and services:

  • ​​Enterprise Resource Planning ​​System (Ellucian’s Colleague System) design, configuration and support
  • Oracle and MS-SQL implementation and support
  • Third party applications support: Asset Management, Reporting Portal, Library System
  • Email Services (Exchange, Office 365)
  • Custom Programming in support of ERP and related applications
  • Distance Education Platform (Moodle) support
  • Emergency Notification System: Configuration, management, interface to ERP
  • Telephone system (VoIP) design and support: including voice mail and cell phones
  • Computer systems analysis and design
  • Network LAN and WLAN installation, configuration, maintenance and support
  • PC configuration and deployment
  • Web site hosting for both Internet and intranet
  • IT Security: Firewalls, Scanning, Change Management, VPN Access, CENIC data and video gateways
  • District-wide general technical consulting
  • District-wide Help Desk

We support day-to-day activities in the administrative and academic offices at the District and both Colleges assisting them by meeting the ongoing demands for IT services and supporting student success. ITSS continues to encourage as much user independence as is practical, providing support through trainings, workshops and an intranet web site.

The department operates five days a week, supporting both District and College operations. Online interactive services and telephone support are available Monday through Friday from 7 a.m. to 5:30 p.m. The Help Desk is located at the District Office.

ITSS InfoBits Newsletter

May 2015

December 2014

November 2014


Help Desk 

Moodle/Remote Learner



Office 365

If you are an employee and your email was moved over to Office 365, you need to click on your Organization below to access Office 365 webmail.


Evergreen Valley College

San Jose City College



Computer and Network Policy and Network PolicyITSS Documents
Strategic Communications Plan Communications PlanITSS Documents
2012 - SJECCD Strategic Information Technology Plan Strategic Information Technology Plan - 20121029.pdf2012 - SJECCD Strategic Information Technology PlanTechnology Plan
2014 - SJECCD Strategic Information Technology Plan Strategic Information Technology Plan - FY 2014 Update.pdf2014 - SJECCD Strategic Information Technology PlanTechnology Plan

SJECCD Supporting Page