System Notifications

​ ​​​​​​​​​​​​​​​​​​​​​​​​​​​​​Scheduled Maintenance​

MyWeb/Colleague Maintenance 

​Start Date​Friday, July 20, 2018 at 10:00 p.m.
​End Date​Sunday, July 22, 2018 at 11:59 p.m.
(Note:  Access will be available on July 23 at 7:00 a.m.)
​Event​MyWeb/Colleague Maintenance
​DescriptionInfrastructure Upgrade
​Status​Pending
​​Impact
During this time, Colleague, WebUI, MyWeb and Student Self-Service will be unavailable.    Access will be available on Monday, July 23 at 7:00 a.m..

This project will NOT impact Office 365, Canvas, CCCApply, FAFSA or other district/college websites.  Information about the scheduled maintenance outage will be posted on the District's website, MyWeb and Twitter.

Follow us at:  https://twitter.com/sjeccdit

 

​COMPLETED SERVICE SUMMARIES

2018

Event:  Public Website Maintenance
Start Date:  June 15, 2018 at 6:00 p.m.  -  End Date:  June 16, 2018 at 12:30 a.m.
Description: Security updates being applied to website servers
Impact:  The following websites will be unavailable during the maintenance period:  www.sjeccd.edu, www.sjcc.edu and www.evc.edu.  If visiting our site you will be redirected to a maintenance page and links to other services will be available.  Maintenance will NOT impact MyWeb, Office 365, CCCApply or Canvas.

Event:  WebUI Upgrade
Start Date:  May 13, 2018 at 7:00 a.m.  -  End Date:  May 13, 2018 at 5:00 p.m.
Description:  WebUI 5.5 Version Upgrade
Impact:  Colleague WebUI will not be accessible during the upgrade to 5.5.   This maintenance will NOT  impact Office 365, Canvas,  MyWeb.  Follow us on Twitter at https://twitter.com/sjeccdit

Event:  Colleague System Maintenance
Start Date:  February 19, 2018 at 7:00 a.m.  -  End Date:  February 19, 2018 at 12:00 p.m.
Description:  System Maintenance
Impact:  Colleague & MyWeb unavailable

2017

Event:  Colleague System Maintenance
Start Date:  December 8, 2017 at 6:00 a.m.  -  End Date:  December 8, 2017 at 8:00 a.m.
Description:  Annual Process
Impact:   During this time, Colleague, WebUI, MyWeb and Student Self-Service will be unavailable.  This outage will NOT impact Office 365, Moodle/Canvas, CCCApply, FAFSA or other district/college websites or resources.  Information about the scheduled maintenance outage will be posted on the District's website, MyWeb and Twitter.   

Event:  Security Certificates
Date:  September 18, 2017
Description:  Email security certificate expired
Impact:  At approximately 7:00 a.m. on 9-18-17 Email security certificate expired and prevented access through Outlook. Working on updating the certificate.   As of 9-18-17 8:00 pm:  ​The problem with email today has been resolved.  We appreciate your patience.  As of 9-18-17 5:30 pm:  We are still working with the vendor to resolve issues with email.  For updates please visit our twitter page https://twitter.com/sjeccdit​ .As​ of 9-18-17 11:30 am:  We are working with Microsoft to resolve the issue with email.  We don't have an estimated time of repair at this time.  We will continue to update the help desk message at 408-270-6411 and update this page.  ​Thank you in advance for your patience.

Event:  Colleague System Maintenance
Start Date:  September 5, 2017 at 5:30 p.m.  -  End Date:  September 6, 2017 at 12:15 p.m.
Description:  System Maintenance
Impact:

Update as of 9-6-17 12:15 p.m.  The issues with the MyWeb website has been resolved. Thank you for your patience. If you have any lingering issues please contact the helpdesk athelpdesk@sjeccd.edu  or call 408-270-6411.  Update as of 9-6-17 8:30 a.m.   Unfortunately, the maintenance activity and follow up activities did not resolve the slowness issue with logging into MyWeb.  ITSS is continuing to work with Ellucian to resolve this issue.  Meanwhile, students/faculty can log into MyWeb, it just takes a long time to obtain access.  9-5-17 @ 4:00 p.m.  Although MyWeb has been accessible this afternoon, it takes much longer than normal to log in. Per Ellucian’s recommendation, ITSS will take MyWeb offline to run a utility to hopefully resolve this issue.  MyWeb (Students/Faculty/Staff):   MyWeb will be inaccessible during the maintenance period.  Try to log in after 6:00 pm this evening.  WebUI (Employee Colleague Users):  If you already have a WebUI session open at 5:30 p.m., it should not be interrupted during the MyWeb maintenance, you can continue to use WebUI.  However, during that time, you will not be able to start a new WebUI session.

Event:  Colleague System Maintenance
Start Date:  August 19, 2017 at 8:00 a.m.  -  End Date:  August 19, 2017 at 12:00 p.m.
Description:  System Maintenance
Impact:  No access to MyWeb and Colleague UI

Event:  Public Facing Websites
Start Date:  May 28, 2017 at 8:00 p.m.  -  End Date:  May 29, 2017 at 12:00 a.m.
Description:  System Maintenance
Impact:   Students and Instructors and the public will not have access to the public facing websites, www.evc.edu, www.sjcc.edu, www.sjeccd.edu and www.wi-sjeccd.org

Event:  Moodle Migration
Start Date:  April 24, 2017 at  9:00 p.m.  -  End Date:  April 25, 2017 at 2:00 a.m.
Description:  Moodle Migration
Impact:  No access to online courses in Moodle

Event:  Colleague System Maintenance
Start Date:  March 11, 2017 at 10:00 p.m.  -  End Date:  March 12, 2017 at 12:00 p.m.
Description:  System Maintenance
Impact:  No access to MyWeb and Colleague UI

Event:  Colleague System Maintenance
Start Date:  January  29, 2017 at 5:30 a.m.  -  End Date:  January 29, 2017 at 6:30 a.m.
Description:  System Maintenance
Impact:  No access to MyWeb and Colleague UI

2016

Event:  Colleague System Maintenance
Start Date:  February 19, 2016 at 6:00 a.m.  -  End Date:  February 19, 2016 at 7:00 a.m.
Description:  System Maintenance
Impact:  No access to MyWeb and Colleague UI

Event:  Colleague System Maintenance
Start Date:  February 7, 2016 at 8:00 a.m.  -  End Date:  February 7, 2016 at 10:00 a.m.
Description:  System Maintenance
Impact:  No access to MyWeb and Colleague UI

Event:  MyWeb/Colleague Restart
Start Date:  January 4, 2016 at 12:00 p.m.  -  End Date:  January 4, 2016 at 12:15 p.m.
Description:  System Maintenance
Impact:  Colleague and MyWeb not accessible
2015
Event:  MyWeb - Colleague Maintenance
Start Date: December 21, 2015 @ 1:00 p.m. - End Date: January 4, 2016 @ 8:00 a.m.
Description: System Maintenance
Status: COMPLETED 1-4-16 MyWeb is scheduled to go offline from December 21, 2015, 1:00 p.m. to January 4, 2016 for system maintenance. MyWeb will be back online the morning of January 4th. We appreciate your understanding and are sorry for any inconvenience. We will update the ITSS Twitter site https://twitter.com/sjeccdit
Impact: MyWeb for Students: No access to register, drop or access class information. MyWeb for Faculty: No access to class roster, grading, pay advices, W-2's and unable to order parking permit.  MyWeb for Employees: No access to pay advices, W-2's and unable to order parking permit.

Service Summary: Colleague and MyWeb Year-End Process
Start Date: December 18, 2015 @ 6:00 a.m. - End Date: December 18, 2015 @ 8:00 a.m.
Event: Datatel (Colleague) & MyWeb Offline Description: Year-End Close Process
Status: Completed 12-18-15 at 8:05 AM. Due to the required year-end close process, please be advised that Datatel (Colleague) and MyWeb will be down approximately 2 hours beginning at 6 a.m. on Friday, December 18, 2015. We apologize for any inconvenience this may cause.
Impact: MyWeb for Students: No access to register, drop or access class information. MyWeb for Faculty: No access to class roster, grading, pay advices and unable to order parking permit.  MyWeb for Employees: No access to pay advices, W-2 statements and unable to order parking permit.  Datatel Colleague for Employees: No access to student records, or any business process.

Service Summary: Colleague/MyWeb
Start Date: November 29, 2015 @ 7:00 a.m. - End Date: November 29, 2015 @ 1:00 p.m.
Event: Colleague Servers Maintenance
Description: Installing software updates
Status:  MyWeb and Colleague were back online as of 12:30 PM on 11/29/15. If you tried accessing MyWeb and got the maintenance page, you may need to refresh your browser (try the F5 key) or delete the maintenance page from your browser's cache in order to access MyWeb. Optionally (if needed), you could try using a different browser or computer for the time being. Thanks for your patience!
Impact: The MyWeb (for Students & Staff) and Colleague (Staff) was unavailable during the maintenance window.

Service Summary: District Data Center Move
Start Date: June 4, 2015 @ 5:00 p.m. - End Date: June 7, 2015 @ 5:00 p.m.
Event: Data Center Move Project
Description: Shutting down most of the District Network servers/applications with the notable exceptions of Colleague & MyWeb.  Servers Offline: District & College Email, District & College Websites, District File Servers For a list of Applications offline, please refer to the email communications sent out over the past two weeks from ITSS Communications.
Impact: Primary Impact is no email and District & College websites unavailable. Available services during outage: MyWeb, BoardDocs, Moodle, Emergency Notification System, Telephone Services & College Servers.

Service Summary: Colleague/MyWeb
Start Date:  May 3, 2015 @ 8:00 a.m. - End Date:  May 3, 2015 @ 10:00 a.m.
Event:  Colleague Servers Maintenance
Description:  Security patches will be installed on the Colleague servers.
Status:  The security patch to production Oracle database is now complete successfully.
Impact: The MyWeb (for Students & Staff) and Colleague (Staff) will be unavailable for use from 8:00 a.m. - 10:00 a.m.

Service Summary: Remoter Learner
Start Date: April 16, 2015 @ 9:00 p.m. - End Date: April 17, 2015 @ 1:00 a.m.
Event: Remote-Learner Network Maintenance
Description: Remote Learner will be conducting network maintenance on their cloud platform in order to increase resilience and reliability.
Impact: SJECCD Online Education Moodle/Remote-Learner will be operational with some slight decrease in performance.​

Service Summary: Colleague/MyWeb
Start Date: ​April 5, 2015 @ 8:00 a.m.​ - End Date: ​April 5, 2015 @ 12:00 p.m.
Event: ​Colleague & MyWeb Downtime
​Description: ​Cold Backups needed for Linux staging environment.
Impact: ​Colleague and MyWeb will be unavailable during this time frame

Service Summary: Colleague/MyWeb​
Start Date: March 15, 2015 @ 12:00 a.m. - End Date: ​March 15, 2015 @ 12:00 p.m.
​Event: ​Colleague/MyWeb Downtime
Description: ​Required Updates need to be applied to the Colleague servers.
Impact: ​Colleague and MyWeb will be unavailable during this time frame.

Service Summary: Moodle
Start Date: March 3, 2015 @ 12:01 a.m., March 5, 2015 @ 10:00 p.m. & March 7, 2015 @ 7:00 a.m.
End Date: March 3, 2015 @ 2:00 a.m., March 5, 2015 @ 3:00 a.m. & March 7, 2015 @ 11:00 a.m.
Event: Moodle Maintenance
Description: Remote Learner has scheduled important process upgrades for Moodle. Moodle/Remote Learner site will be down for maintenance.  The downtime for this date only affects the plugin "turnitin". Students and instructors may not be able to submit or edit assignments to turnitin.com, an anti-plagiarism services provided by turnitin.com. For questions, please send an email to helpdesk@sjeccd.edu
Impact: Students & Staff cannot access Moodle/Remote Learner during the scheduled dates and times stated above.

Service Summary: Colleague/MyWeb/TREGStart
Date: January 10, 2015 @ 12:00 a.m. - End Date: January 11, 2015 @ 12:00 p.m.
Event: Oracle Updates
Description: Oracle Updates Status: Updates Completed & Successful - All services are up and running. If you have any issues with MyWeb, TReg or Colleague, please email the Help Desk at
helpdesk@sjeccd.edu
Impact: Students & Staff cannot access MyWeb, TREG, Staff cannot access Colleague "Datatel"
2014
Service Summary: Colleague/MyWeb/TREG
Start Date: December 30, 2014 @ 12:00 a.m. - End Date: December 30, 2014 @ 5:00 p.m.
Event: Unix and Colleague Updates
Description: Unix and Colleague Updates
Impact: Students & Staff cannot access MyWeb, TREG or Colleague "Datatel"

Service Summary: Colleague/MyWeb
​Start Date: ​December 22, 2014 @ 12:00 a.m. - ​End Date: ​December 22, 2014 @ 9:00 a.m.
​Event: Colleague/MyWeb Downtime
​Description: ​Fiscal Services Year-End Close
​​Impact:
- Students cannot access MyWeb
- Faculty & Staff cannot access Colleague "Datatel" or MyWeb.

Service Summary: MyWeb
​Start Date: ​October 20, 2014 - ​End Date: October 20, 2014
​Event: ​MyWeb Access
​Description Update: Update: 10-20-14 @ 11:35 MyWeb is up and functional. All services appear to be running correctly.
Description Update: ​MyWeb is inaccessible as of early morning. ITSS is working with a vendor to get MyWeb up and running.
We will update the ITSS Twitter site, https://twitter.com/sjeccdit
​Impact ​Students, Faculty and Staff cannot access MyWeb.
Service Summary: MyWeb/Colleague ("Datatel")

Event: ​MyWeb & Colleague Access
Start Date: ​September 16, 2014 - ​End Date: ​September 17, 2014
​​Description Update: 9-17-14 @ 6:40 pm: MyWeb and Colleague are back online. We will continue to monitor the systems.  Thanks again for your patience and support!
Description Update: 9-17-14 @ 2:30 pm: ITSS restored access to MyWeb/Colleague this morning and has been working with Ellucian to monitor the system and determine the cause. As of this afternoon, we have identified a potential issue that will require bringing the system down for 30 minutes to address. Given the urgency, we have scheduled the system maintenance to occur between 5:30 and 6:00 p.m. this evening.  MyWeb/Colleague will not be accessible from 5:30 to 6:00 p.m. today (9/17/14) for system maintenance.
Description: Users cannot log into MyWeb and Colleague (“Datatel”) this morning and we are working to restore access. This problem arose yesterday and we have been working with Ellucian technical support to apply incremental steps to resolve it. We will continue this troubleshooting process and it may require restarting the system at various times throughout the day.
​Impact: ​Access to Datatel and MyWeb can be slow or you may not be able to log in.

Service Summary: Outlook
​Start Date: ​September 15, 2014 @ 5:00 p.m. - ​End Date: ​September 16, 2014 @ 10:00 a.m.
​Event: ​Unexpected Email Outage
​Description: ​Email outage for a large number of email accounts. Follow us on twitter for updates at: @sjeccdit
​Status: ​Problem Resolved at 9:10 a.m. on 9-16-14
​Impact: ​Email not accessible for all users

Service Summary: Myweb 
Start Date: ​August 8, 2014 @ 5:00 p.m. - ​End Date: August 9, 2014 @ 7:00 a.m.
​Event: ​Ellucian Colleague & Oracle Database Upgrade
​Description ​Upgrade the Oracle database, Java and to apply HP UX Operating System patches for the Colleague production environment
​​Impact: ​​MyWeb not accessible for registration, etc. Colleague not accessible for staff access.

Service Summary: Moodle
Start Date: August 14, 2014 @ 9:00 p.m. - End Date: August 14, 2014 @ 12:00 a.m.
Event: System performance maintenance
Description: Moodle will have downtime while RL is performing DB performance upgrade.
Impact: Moodle connection will be sporadic during this time period


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