No scheduled maintenance or issues as of September 27, 2017
Past Service Summaries
At approximately 7:00 a.m. on 9-18-17 Email security certificate expired and prevented access through Outlook. Working on updating the certificate.
The problem with email today has been resolved. We appreciate your patience.
We are still working with the vendor to resolve issues with email. For updates please visit our twitter page https://twitter.com/sjeccdit
We are working with Microsoft to resolve the issue with email. We don't have an estimated time of repair at this time. We will continue to update the help desk message at 408-270-6411 and update this page.
Thank you in advance for your patience.
The issues with the MyWeb website has been resolved. Thank you for your patience. If you have any lingering issues please contact the helpdesk at firstname.lastname@example.org or call 408-270-6411.
Update as of 9-6-17 8:30 am
Unfortunately, the maintenance activity and follow up activities did not resolve the slowness issue with logging into MyWeb.
ITSS is continuing to work with Ellucian to resolve this issue.
Meanwhile, students/faculty can log into MyWeb, it just takes a long time to obtain access.
9-5-17 @ 4:00 pm
Although MyWeb has been accessible this afternoon, it takes much longer than normal to log in. Per Ellucian’s recommendation, ITSS will take MyWeb offline to run a utility to hopefully resolve this issue.
MyWeb will be inaccessible during the maintenance period. Try to log in after 6:00 pm this evening.
If you already have a WebUI session open at 5:30 p.m., it should not be interrupted during the MyWeb maintenance, you can continue to use WebUI.
However, during that time, you will not be able to start a new WebUI session.
During this time, Colleague, WebUI, MyWeb and Student Self-Service will be unavailable.
This outage will NOT impact Office 365, Moodle/Canvas, CCCApply, FAFSA or other district/college websites or resources.
Information about the scheduled maintenance outage will be posted on the District's website, MyWeb and Twitter.
For assistance or to report a problem, please contact the ITSS Help Desk via email at email@example.com or call at 408-270-6411
Students and Instructors and the public will not have access to the public facing websites, www.evc.edu, www.sjcc.edu, www.sjeccd.edu and www.wi-sjeccd.org
We recommend you complete all work in the public facing websites before May 28th.
Canvas and all other systems will not be affected.
Students and Instructors will not have access to online courses in Moodle during the scheduled migration time.
We recommend you complete all work in Moodle and log off by 8:30 pm on April 24th.
Canvas and all other systems will not be affected.
Service Summary: Colleague/MyWeb
No access to MyWeb and Colleague UI (aka Datatel/WebUI/Ellucian)
MyWeb for Students: No access to register, drop or access class information. MyWeb for Faculty: No access to class roster, grading, pay advices and unable to order parking permit.MyWeb for Employees: No access to pay advices, W-2 statements and unable to order parking permit.Colleague for Employees: No access to student records, or any business process.
Colleague and MyWeb will be restarted at noon today
2015 Service Summaries
Service Summary: MyWeb - Colleague Scheduled MaintenanceStart Date: December 21, 2015 @ 1:00 p.m. End Date: January 4, 2016 @ 8:00 a.m. Event: MyWeb Description: System Maintenance Status: COMPLETED 1-4-16 MyWeb is scheduled to go offline from December 21, 2015, 1:00 p.m. to January 4, 2016 for system maintenance. MyWeb will be back online the morning of January 4th. We appreciate your understanding and are sorry for any inconvenience. We will update the ITSS Twitter site, https://twitter.com/sjeccdit Impact: MyWeb for Students: No access to register, drop or access class information. MyWeb for Faculty: No access to class roster, grading, pay advices, W-2's and unable to order parking permit.MyWeb for Employees: No access to pay advices, W-2's and unable to order parking permit.Service Summary: Colleague and MyWeb Year-End ProcessStart Date: December 18, 2015 @ 6:00 a.m. End Date: December 18, 2015 @ 8:00 a.m. Event: Datatel (Colleague) & MyWeb Offline Description: Year-End Close Process Status: Completed 12-18-15 at 8:05 AM. Due to the required year-end close process, please be advised that Datatel (Colleague) and MyWeb will be down approximately 2 hours beginning at 6 a.m. on Friday, December 18, 2015. We apologize for any inconvenience this may cause. Impact: MyWeb for Students: No access to register, drop or access class information. MyWeb for Faculty: No access to class roster, grading, pay advices and unable to order parking permit.MyWeb for Employees: No access to pay advices, W-2 statements and unable to order parking permit.Datatel Colleague for Employees: No access to student records, or any business process.Service Summary: Colleague/MyWebStart Date: November 29, 2015 @ 7:00 a.m. End Date: November 29, 2015 @ 1:00 p.m. Event: Colleague Servers Maintenance Description: Installing software updates Status: Completed - MyWeb and Colleague were back online as of 12:30 PM on 11/29/15. If you tried accessing MyWeb and got the maintenance page, you may need to refresh your browser (try the F5 key) or delete the maintenance page from your browser's cache in order to access MyWeb. Optionally (if needed), you could try using a different browser or computer for the time being. Thanks for your patience! Impact: The MyWeb (for Students & Staff) and Colleague (Staff) was unavailable during the maintenance window. Service Summary: District Data Center MoveStart Date: June 4, 2015 @ 5:00 p.m. End Date: June 7, 2015 @ 5:00 p.m. Event: Data Center Move Project Description: Shutting down most of the District Network servers/applications with the notable exceptions of Colleague & MyWeb.Servers Offline: District & College Email, District & College Websites, District File ServersFor a list of Applications offline, please refer to the email communications sent out over the past two weeks from ITSS Communications. Status: Completed - Still working on some issues as of 6-10-15. Impact: Primary Impact is no email and District & College websites unavailable. Available services during outage: MyWeb, BoardDocs, Moodle, Emergency Notification System, Telephone Services & College Servers. Service Summary: Colleague/MyWebStart Date: May 3, 2015 @ 8:00 a.m. End Date: May 3, 2015 @ 10:00 a.m.Event: Colleague Servers Maintenance Description: Security patches will be installed on the Colleague servers. Status: Completed - The security patch to production Oracle database is now complete successfully. Impact: The MyWeb (for Students & Staff) and Colleague (Staff) will be unavailable for use from 8:00 a.m. - 10:00 a.m.. Service Summary: Remoter LearnerStart Date: April 16, 2015 @ 9:00 p.m. End Date: April 17, 2015 @ 1:00 a.m. Event: Remote-Learner Network Maintenance Description: Remote Learner will be conducting network maintenance on their cloud platform in order to increase resilience and reliability. Status: Completed Impact: SJECCD Online Education Moodle/Remote-Learner will be operational with some slight decrease in performance.Service Summary: Colleague/MyWeb Start Date: April 5, 2015 @ 8:00 a.m. End Date: April 5, 2015 @ 12:00 p.m. Event: Colleague & MyWeb Downtime Description: Cold Backups needed for Linux staging environment. Status: Completed Impact: Colleague and MyWeb will be unavailable during this time frame Service Summary: Colleague/MyWebStart Date: March 15, 2015 @ 12:00 a.m. End Date: March 15, 2015 @ 12:00 p.m. Event: Colleague/MyWeb Downtime Description: Required Updates need to be applied to the Colleague servers. Status: Completed Impact: Colleague and MyWeb will be unavailable during this time frame. Service Summary: MoodleStart Date: March 3, 2015 @ 12:01 a.m., March 5, 2015 @ 10:00 p.m. & March 7, 2015 @ 7:00 a.m. End Date: March 3, 2015 @ 2:00 a.m., March 5, 2015 @ 3:00 a.m. & March 7, 2015 @ 11:00 a.m. Event: Moodle Maintenance Description: Remote Learner has scheduled important process upgrades for Moodle. Moodle/Remote Learner site will be down for maintenance. The downtime for this date only affects the plugin "turnitin". Students and instructors may not be able to submit or edit assignments to turnitin.com, an anti-plagiarism services provided by turnitin.com. For questions, please send an email to firstname.lastname@example.org Status: Completed Impact: Students & Staff cannot access Moodle/Remote Learner during the scheduled dates and times stated above. Service Summary: Colleague/MyWeb/TREGStart Date: January 10, 2015 @ 12:00 a.m. End Date: January 11, 2015 @ 12:00 p.m. Event: Oracle Updates Description: Oracle Updates Status: Updates Completed & Successful - All services are up and running. If you have any issues with MyWeb, TReg or Colleague, please email the Help Desk at email@example.com Impact: Students & Staff cannot access MyWeb, TREG, Staff cannot access Colleague "Datatel"
2014 Service Summaries
Service Summary: Colleague/MyWeb/TREGStart Date: December 30, 2014 @ 12:00 a.m. End Date: December 30, 2014 @ 5:00 p.m. Event: Unix and Colleague Updates Description: Unix and Colleague Updates Status: Completed Impact: Students & Staff cannot access MyWeb, TREG or Colleague "Datatel" Service Summary: Colleague/MyWebStart Date: December 22, 2014 @ 12:00 a.m. End Date: December 22, 2014 @ 9:00 a.m. Event: Colleague/MyWeb Downtime Description: Fiscal Services Year-End Close Status: Completed Impact: - Students cannot access MyWeb- Faculty & Staff cannot access Colleague "Datatel" or MyWeb.Service Summary: MyWebStart Date: October 20, 2014 End Date: October 20, 2014 Event: MyWeb Access Description: Update: 10-20-14 @ 11:35MyWeb is up and functional. All services appear to be running correctly. ------------------------------------------------------MyWeb is inaccessible as of early morning. ITSS is working with a vendor to get MyWeb up and running. We will update the ITSS Twitter site, https://twitter.com/sjeccdit Status Resolved 10-20-14 @ 11:35 am Impact Students, Faculty and Staff cannot access MyWeb. Service Summary: MyWeb/Colleague ("Datatel")Start Date: September 16, 2014 End Date: September 17, 2014 Event: MyWeb & Colleague Access Description: Update 9-17-14 @ 6:40 pm: MyWeb and Colleague are back online. We will continue to monitor the systems.Thanks again for your patience and support!----------------------------------------------------------UPDATE 9-17-14 @ 2:30 pm: ITSS restored access to MyWeb/Colleague this morning and has been working with Ellucian to monitor the system and determine the cause. As of this afternoon, we have identified a potential issue that will require bringing the system down for 30 minutes to address. Given the urgency, we have scheduled the system maintenance to occur between 5:30 and 6:00 p.m. this evening.MyWeb/Colleague will not be accessible from 5:30 to 6:00 p.m. today (9/17/14) for system maintenance.---------------------------------------------------------Users cannot log into MyWeb and Colleague (“Datatel”) this morning and we are working to restore access. This problem arose yesterday and we have been working with Ellucian technical support to apply incremental steps to resolve it. We will continue this troubleshooting process and it may require restarting the system at various times throughout the day.We will update the ITSS Twitter site, https://twitter.com/sjeccdit For any technical support issues including MyWeb/Colleague (aka, “Datatel”), please contact the Help Desk: Email: firstname.lastname@example.orgPhone: 408-270-6411Status: Completed Impact: Access to Datatel and MyWeb can be slow or you may not be able to log in. Service Summary: OutlookStart Date/Time: September 15, 2014 @ 5:00 p.m. End Date/Time: September 16, 2014 @ 10:00 a.m. Event: Unexpected Email Outage Description: Email outage for a large number of email accounts. Follow us on twitter for updates at: @sjeccditStatus: Problem Resolved at 9:10 a.m. on 9-16-14 Impact: Email not accessible for all users Service Summary: Myweb Start Date/Time: August 8, 2014 @ 5:00 p.m. End Date/Time: UPDATED August 9, 2014 @ 7:00 a.m.Event: Ellucian Colleague & Oracle Database Upgrade Description Upgrade the Oracle database, Java and to apply HP UX Operating System patches for the Colleague production environment Status Postponed Impact: MyWeb not accessible for registration, etc. Colleague not accessible for staff access. Service Summary: MoodleStart Date/Time: August 14, 2014 @ 9:00 p.m. End Date/Time: August 14, 2014 @ 12:00 a.m. Event: System performance maintenance Description: Moodle will have downtime while RL is performing DB performance upgrade. Status: Completed Impact: Moodle connection will be sporadic during this time period