Announcements

New Help desk self-service system

On December 17, 2018, ITSS will launch our new ITSS Help Desk portal, https://services.sjeccd.edu/tdclient/home, powered by TeamDynamix. As part of our self-service strategy, we are replacing our 18-year-old ticketing system with a new Help Desk ticketing system that provides multiple ways to interact, including self-service.

TeamDynamix is an Enterprise Service Management (ESM) tool that provides a consistent interface for students, faculty, and staff to explore and request IT services. It will allow users to track their support requests, whether submitted by email, phone, online or in-person. The portal is fully searchable, and will include all support requests entered into the new ticketing system.

The TeamDynamix ESM tool provides the following features for the ITSS Help Desk:
• A portal to request IT services
• A knowledge base with over 80 articles on common technology topics
• System notifications
• Contact information for the ITSS Help Desk and Canvas Support
• Ability to view and revise active tickets
• View history of past tickets.
 
The ITSS Help Desk email address has changed to ITSS.helpdesk@sjeccd.edu, however, the current email address will automatically route to the new system.

To access the ITSS Help Desk portal, go to, https://services.sjeccd.edu/tdclient/home, and login with your District email address and password, and then choose Submit an IT Request.
 
If you have any questions or concerns regarding this new service, please contact the Help Desk at 408-270-6411 or email ITSS.helpdesk@sjeccd.edu

​Moodle Discontinuance announcement

As of summer 2017, Canvas is the standard Learning Management System (LMS) for San José-Evergreen Community College District (SJECCD). Moodle has been discontinued as the co-standard LMS for SJECCD as of the end of spring 2017.

To login to Canvas:

Go to http://sjeccd.instructure.com

​Technical Support:

Canvas Help is available for students and faculty:

  • Mon-Thu, 7:00 a.m. to 7:00 p.m. and Friday 7:00 a.m. until 5:30 p.m., contact the District Help Desk at helpdesk@sjeccd.edu or (408) 270-6411.
  • Mon-Fri, 5:00 p.m. to 8:00 a.m. and weekends (24x7), contact Canvas Support Hotline: EVC call (844) 303-5596 and SJCC call (844) 303-0353.

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