The ITSS Help Desk supports SJECCD students and employees and is a quick way to obtain help from technical support staff for all computer related problems. For students and employees, we provide first level support for MyWeb and Canvas. For employees, we provide first level support for computers, software, printers, phones, wireless, Audio-Visual, WebUI, MyWeb, Office 365 and we route higher level and non-routine requests to the appropriate technical staff at the college, Community College Center for Economic Mobility (CCCEM) or District Office.
We support student success through supporting the District Office, Evergreen Valley College, San Jose City College and CCCEM.
The ITSS Help Desk is open Monday through Thursday from 7:00 a.m. to 7:00 p.m. and Friday until 5:30 p.m.
For assistance, send an email to ITSS.Helpdesk@sjeccd.edu or call us at (408) 270-6411.
Canvas is used for online courses at Evergreen Valley College and San Jose City College.
Canvas Help is available for all students and faculty after Help Desk business hours: Mon-Fri, 5:00 p.m. to 8:00 a.m. and weekends (24x7). Canvas Help is provided through resources like
Canvas Guides and the Canvas Support Hotline: EVC call 844-303-5596 and SJCC call 844-303-0353. To access Canvas Help online, see Getting Help with Canvas. For more information click Canvas.
Office 365 - Employee information How to access Outlook email from your campus computer
You should now be accessing your mailbox from Office 365 and should see a message on the bottom bar in Outlook stating Connected to Microsoft Exchange or Online with Microsoft Exchange.
Click here for PDF instructions on How to Access Outlook Email from Your Campus Computer.
How to access email from home
EVC go to
SJCC go to
SJECCD/W.I. go to
How to Set up Email On Mobile DevicesAndroid Device Instructions
IPad/Iphone Device Instructions
Office 365 Clutter and Outlook Junk mail
Managing Clutter and Junk Email in Office 365
Managing Junk Email in Outlook
Additional Office 365 Information
How to set up Outlook at Home or Laptop
Office 365 Presentation from PDD 8-27-15
Video: Getting Started with Office 365
MyWeb Employee Instructions
How to Order Staff Parking Permit
Before attempting to order your permit(s), please make sure you have the following information on your vehicle (s) available to you: Make, Model, Year, Color, License Plate #, State of Issue and Registered Owner’s name. You will be able to order no more than two permits. Once you have this information available, follow the steps below:
You will receive an email and possibly a text message (if cell phone was provided) confirming your parking permit order. In the email will be a PDF file of your temporary permit and a link to ‘check my status’ of the parking permit order. Clicking the ‘check my status’ link will allow you to see when the permit is actually mailed and/or delivered. Please allow ten (10) business days to receive your permit in the mail.
Click here for PDF instructions on How to Order a Staff Parking Permit
Office 365 - Student Information
Evergreen Valley College Student Instructions
San José City College Student Instructions
How to Access MyWeb - Espanol How to Access MyWeb - Vietnamese
MyWeb Faculty Instructions
Work Order Request for staff
On December 17, 2018, ITSS will launch our new ITSS Help Desk portal,
https://services.sjeccd.edu/tdclient/home, powered by TeamDynamix. As part of our self-service strategy, we are replacing our 18-year-old ticketing system with a new Help Desk ticketing system that provides multiple ways to interact, including self-service.
TeamDynamix is an Enterprise Service Management (ESM) tool that provides a consistent interface for students, faculty, and staff to explore and request IT services. It will allow users to track their support requests, whether submitted by email, phone, online or in-person. The portal is fully searchable, and will include all support requests entered into the new ticketing system.
There are currently two ways to submit a work order:
Colleague Web UI
SJECCD & CCCEM (email)
Evergreen Valley College (email)
San Jose City College (email)
ITSS New User Request
Reprographics Online Requests