The ITSS Help Desk supports SJECCD students and employees and is a quick way to obtain help from technical support staff for all computer related problems. For students and employees, we provide first level support for MyWeb, Remote-Learner (formerly Moodle) and Canvas. For employees, we provide first level support for computers, software, printers, phones, wireless, Audio-Visual, WebUI, MyWeb, Office 365 and we route higher level and non-routine requests to the appropriate technical staff at the college, Workforce Institute or District Office.
We support student success through supporting the District Office, Evergreen Valley College, San Jose City College and Workforce Institute.
The ITSS Help Desk is open Monday through Thursday from 7:00 a.m. to 7:00 p.m. and Friday until 5:30 p.m.
For assistance, send an email to
firstname.lastname@example.org or call us at (408) 270-6411.
The District will be piloting Canvas from Summer 2016 to Spring 2017. Some courses will be in Moodle and some will be in Canvas. Contact your instructor or the Help Desk for additional information.
Canvas Help is available for all students and faculty after Help Desk business hours: Mon-Fri, 5:00 p.m. to 8:00 a.m. and weekends (24x7). Canvas Help is provided through resources like
Canvas Guides and the Canvas Support Hotline: EVC call 844-303-5596 and SJCC call 844-303-0353. To access Canvas Help online, see Getting Help with Canvas. For more information click Canvas.
Office 365 - Employee information How to access Outlook email from your campus computer
You should now be accessing your mailbox from Office 365 and should see a message on the bottom bar in Outlook stating Connected to Microsoft Exchange or Online with Microsoft Exchange.
For a PDF version of these instructions,
How to access email from home
EVC go to
SJCC go to
SJECCD/W.I. go to
How to Set up Email On Mobile DevicesAndroid Device Instructions
Ipad/Iphone Device Instructions
Office 365 Clutter and Outlook Junk mail
Managing Clutter and Junk Email in Office 365
Managing Junk Email in Outlook
Additional Office 365 Information
How to set up Outlook at Home or Laptop
Office 365 Presentation from PDD 8-27-15
Video: Getting Started with Office 365
Video: Use email and more in Office 365
Video: Use Office and Office Online in Office 365
Video: Share Documents in Office 365
MyWeb Employee Instructions
How to Order Staff Parking Permit
Before attempting to order your permit(s), please make sure you have the following information on your vehicle (s) available to you: Make, Model, Year, Color, License Plate #, State of Issue and Registered Owner’s name. You will be able to order no more than two permits. Once you have this information available, follow the steps below:
You will receive an email and possibly a text message (if cell phone was provided) confirming your parking permit order. In the email will be a PDF file of your temporary permit and a link to ‘check my status’ of the parking permit order. Clicking the ‘check my status’ link will allow you to see when the permit is actually mailed and/or delivered. Please allow ten (10) business days to receive your permit in the mail.
For PDF instructions,
Office 365 - Student Information
Evergreen Valley College Student Instructions
San José City College Student Instructions
How to Access MyWeb - Español How to Access MyWeb - Vietnamese
Moodle 2.4 Quickstart Guide
Import and Export Course DataHow to access MyWeb
WorK Order Request for staff
Faculty and Staff can now submit tickets, and view the status of existing tickets, online. There are currently three ways to submit a workorder:
Log in a request by using Help Desk Self Service
Login using your network username. Your request will be logged into TrackIt Help Desk system, and you will receive an email to confirm your support issue. The site is available from any location. If you would like access to the site, email the email@example.com.
Colleague Web UI
SJECCD & W.I. (email)
Evergreen Valley College (email)
San Jose City College (email)
ITSS New User Request