Help Desk

About Us

​The ITSS Help Desk supports SJECCD students and employees and is a quick way to obtain help from technical support staff for all computer related problems.  For students and employees, we provide first level support for MyWeb, Remote-Learner (formerly Moodle) and Canvas. For employees, we provide first level support for computers, software, printers, phones, wireless, Audio-Visual, WebUI, MyWeb, Office 365 and we route higher level and non-routine requests to the appropriate technical staff at the college, Workforce Institute or District Office.

We support student success through supporting the District Office, Evergreen Valley College, San Jose City College and Workforce Institute.

The ITSS Help Desk is open Monday through Thursday from 7:00 a.m. to 7:00 p.m. and Friday until 5:30 p.m. 

For assistance, send an email to helpdesk@sjeccd.edu or call us at
(408) 270-6411.


CANVAS

The District will be piloting Canvas from Summer 2016 to Spring 2017.  Some courses will be in Moodle and some will be in Canvas.  Contact your instructor or the Help Desk for additional information.

Canvas Help is available for all students and faculty after Help Desk business hours: Mon-Fri, 5:00 p.m. to 8:00 a.m. and weekends (24x7).  Canvas Help is provided through resources like Canvas Guides and the Canvas Support Hotline: EVC call 844-303-5596 and SJCC call 844-303-0353. To access Canvas Help online, see Getting Help with Canvas. For more information click Canvas.
 

Office 365 - Employee information How to access Outlook email from your campus computer

  • When you first open Outlook after migration you will be prompted to put in your credentials. First leave it set(If it is already) or set the username to your Primary Email Address. Example:  FirstName.LastName@sjeccd.edu   FirstName.LastName@evc.edu or FirstName.LastName@sjcc.edu
  • Put in your network password which is the password used to login it to your computer
  • Check the box next to Remember my Credntials and click OK
  • You will be asked to quit and restart Outlook.  Click OK, then exit Outlook and restart it.
  • You should now be accessing your mailbox from Office 365 and should see a message on the bottom bar in Outlook stating Connected to Microsoft Exchange or Online with Microsoft Exchange.

  • For a PDF version of these instructions, click here

How to access email from home 

  • Depending on your organization, open a web browser and go to one of the following locations: 

     EVC go to http://outlook.com/evc.edu

     SJCC go to http://outlook.com/sjcc.edu 

     SJECCD/W.I. go to http://outlook.com/sjeccd.edu

  • Enter your User Name which is your complete email address with the us.  For example:  FirstName.LastName@evc.edu, @sjcc.edu, or @sjeccd.edu
  • Enter your network password which is the password used to login to your computer.
  • If it's your first time logging into Office 365 Outlook Web Application, you will be asked to put in your language and Time Zone preferences.  Enter Pacific Time and hit Save.
  • For a PDF version of these instructions, click here

How to Set up Email On Mobile DevicesAndroid Device Instructions

Ipad/Iphone Device Instructions

Office 365 Clutter and Outlook Junk mail

Managing Clutter and Junk Email in Office 365

Managing Junk Email in Outlook

Additional Office 365 Information

How to set up Outlook at Home or Laptop

Office 365 Presentation from PDD 8-27-15

Video: Getting Started with Office 365

Video: Use email and more in Office 365

Video: Use Office and Office Online in Office 365

Video: Share Documents in Office 365

MyWeb Employee Instructions

How to Order Staff Parking Permit
Before attempting to order your permit(s), please make sure you have the following information on your vehicle (s) available to you: Make, Model, Year, Color, License Plate #, State of Issue and Registered Owner’s name. You will be able to order no more than two permits. Once you have this information available, follow the steps below:

  • Log into your MyWeb account. (https://myweb.sjeccd.edu/)
  • Click on the Employee or Faculty Tab
  • Click on the Staff/Faculty Parking Permit Link under the Employee Profile section
  • Select the current year from drop down list and click submit
  • Verify your information (address, phone # & email address). If the information is not current, go back to MyWeb and update in the Change of Address Tab then return to purchase parking permit link.
  • If your information is correct: Click on Purchase Staff/Faculty permit (a new window will open)
  • Choose the type of permit you want to order vehicle or motorcycle then click next
  • Verify all your information again and click next
  • Enter all of your vehicle information (boxes with * are required) then click next
  • Choose either the existing address or enter a different Shipping Address and click next
  • Verify ALL information again and edit if necessary
  • Click Submit My Order
    A ‘Permit Receipt’ will open. From the button choices at the top of this page you can:
    a. Print the Permit Receipt if desired
    b. Print a Temporary Parking Permit (valid for 14 days)/Place this temporary on your dash until the permanent window permit arrives in the mail
    c. Place an Additional Order for a second permit

You will receive an email and possibly a text message (if cell phone was provided) confirming your parking permit order. In the email will be a PDF file of your temporary permit and a link to ‘check my status’ of the parking permit order. Clicking the ‘check my status’ link will allow you to see when the permit is actually mailed and/or delivered. Please allow ten (10) business days to receive your permit in the mail. For PDF instructions, click here  

Office 365 - Student Information

Evergreen Valley College Student Instructions

  1. Navigate to http://outlook.com/stu.evc.edu
  2. Enter your user name (your MyWeb login) in the following format:  username@stu.evc.edu Example:  If your MyWeb ID is jaad9999 then your username will be jaad9999@stu.evc.edu
  3. Enter your password.  The new authentication system include a password registration and reset site to enable you to change your password online.  Instructions for registration and changing your Office 365 password are online at http://www.sjeccd.edu/district-services/ITSS/help-desk/password-reset/login-instructions

San José City College Student Instructions

  1. Navigate to http://outlook.com/stu.sjcc.edu
  2. Enter your user name (your MyWeb login) in the following format:  username@stu.sjcc.edu Example:  If your MyWeb ID is caha7654 then your username will be caha7654@stu.sjcc.edu
  3. Enter your password. The new authentication system include a password registration and reset site to enable you to change your password online.  Instructions for registration and changing your Office 365 password are online at http://www.sjeccd.edu/district-services/ITSS/help-desk/password-reset/login-instructions
  4.  

MyWeb for Students     How to Access MyWeb - English

How to Access MyWeb - Español 
How to Access MyWeb - Vietnamese

 

Faculty Resources

Moodle 2.4 Quickstart Guide
Import and Export Course Data
How to access MyWeb


​WorK Order Request for staff

Faculty and Staff can now submit tickets, and view the status of existing tickets, online.  There are currently three ways to submit a workorder: 

Work Order Request
Helpdesk Self Service
​Email​helpdesk@sjeccd.edu
​Call
​408-270-6411


Log in a request by using Help Desk Self Service

Login using your network username.  Your request will be logged into TrackIt Help Desk system, and you will receive an email to confirm your support issue. The site is available from any locationIf you would like access to the site, email the helpdesk@sjeccd.edu.


SJECCD Supporting Page
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