Information Technology Services and Support

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Information Technology Services & Support, also referred to as ITSS, provides quality computer services to authorized users within SJECCD. We currently meet their needs through:

• Datatel Colleague services, including reports generation, on-line inquiries and input to specific files
• Media service centers, located at both campuses and at the District Office
• The ITSS Help Desk responds to questions regarding PC- based operations and WebCT

ITSS continues encourage as much user independence as is practical, providing support through workshops and an intranet web site.

This department operates 12 hours a day, 5 days a week, supporting both District and campus offices. Online, interactive services and telephone support are available Monday through Thursday from 7 a.m. to 9 p.m., and on Friday from 7 a.m. to 6 p.m. The main office is located at the District Office complex.

In addition to our operations activity, ITSS performs many other data processing and related tasks including:

• Systems analysis and design
• Database maintenance and design
• Web site hosting for both Internet and intranet
• General problem solving, systems programming and documentation
• District-wide general technical consulting

These services support day-to-day activities in the administrative offices at the District and both campuses to assist them in meeting federal, state and local mandated reporting requirements. ITSS is also responsible for telecommunications wiring, and the connectivity of data communication devices throughout the District. This includes establishment of local area networks and maintenance of the District's connection to the Internet and phone service. The department does not directly support academic computing.